Managing operations in professional service organizations

Managing operations in multiagent virtual organizations

In this paper we present our method and experimental results for handling virtual organization (VO) task management operations. First, we present a combinatorial auction approach to the initial commitment decision problem, which determines how a team task (i.e. VO task) can be allocated to a team of agents forming a virtual organization, while taking into consideration that the agents may be of...

Professional Service Operations Management: Sustaining the Discipline? Original Citation Professional Service Operations Management: Sustaining the Discipline?

Operations management (OM) theory suggests that professional services have some distinct operational challenges. There is an emerging consensus that professional services are changing, due to the socio-economic and political climates in which they operate. In order to investigate these issues a systematic literature review was undertaken. This paper makes a contribution by exploring the OM lite...

Professional Service Operations Management: sustaining the discipline?

Operations management (OM) theory suggests that professional services have some distinct operational challenges. There is an emerging consensus that professional services are changing, due to the socio-economic and political climates in which they operate. In order to investigate these issues a systematic literature review was undertaken. This paper makes a contribution by exploring the OM lite...

Managing Internet Product Returns: A Focus on Effective Service Operations

Product returns present one of the biggest operational challenges in the world of Internet retailing due to the sheer volume and cost of processing returns. But returns also represent an often-missed opportunity to manage customer relationships and build customer loyalty to the retailer. Based upon data from a survey of 464 customers of five different Internet retailers, this article explores h...

Professional Standards Review Organizations